Shipping Insurance Claim Page

If you opted for shipping insurance at checkout and need to file a claim, we're here to help make the process as simple as possible. Please complete all required fields accurately and provide any requested information or documentation so your claim can be reviewed promptly.

Once your claim is submitted, the shipping insurance provider may contact you directly if additional information or clarification is needed. Please be sure to respond to any requests, as missing information may delay the review of your claim.

Packages Marked as Delivered

If carrier tracking shows that a package was successfully delivered but you are unable to locate it, additional information or documentation may be required to determine whether the shipment experienced a qualifying loss while in transit. This may include additional delivery information from the carrier and, when appropriate, documentation regarding a reported mail or package theft.

Shipping insurance covers qualifying loss or damage while a package is in transit. A request for documentation regarding a package reported missing after delivery does not mean that loss or theft occurring after successful carrier delivery is covered.

Peace of Mind for Your Order

Shipping insurance provides added protection against qualifying loss or damage while your order is in transit. Claims are reviewed based on the circumstances of the shipment, carrier tracking information, and any supporting documentation that may be required.

If you have questions about the claims process or need assistance submitting your claim, please don't hesitate to reach out. We're happy to help guide you through the process.